FAQ

What are the check-in and check-out times?
Check-in is from 2:00pm until 7:30pm. Check-out is by 11:00am. Upon request, we can accommodate different check-in and check-out times.
What’s your cancellation policy and your prepayment policy?
Our cancellation policy and our prepayment policy depend upon the room, the period and the number of nights of your stay.
Should I pay a tourist tax?
According to the current territorial laws a daily tourist tax of 2,50 euro per person will be applied to your bill (for a maximum of six nights).
Do you accept animals?
No, we do not accept animals.
Do you have a car park?
Yes, we have a private monitored car park.
Do you have a swimming pool?
Yes, we have an outdoor swimming pool, heated by the sun. The swimming pool is open from April 15th until September 30th, depending on the weather.
Do you accept children?
To ensure maximum tranquility and peace of mind for our clientele, only children of 12 years and older are welcome. Aia Mattonata is very small and really designed for adults, our pool is unattended and no facilities exist for smaller children, and we can’t supply extra beds, cots, or alternative sleeping arrangements.
Do you prepare breakfast for vegan, vegetarian or people with celiac?
Yes, of course! For breakfast we also prepare cakes, croissant, fruits, vegetables, cheese, eggs, cereal, yogurt. We pay special attention to your requests.
Do you have a laundry service?
Yes. We can provide washing and ironing of your clothes within 24 hours, thanks to an external trusted laundry.
How can I pay?
We accept payments by cash, credit card (all types of credit cards), maestro or bank transfer in advance.
Is it possible to reach Aia Mattonata without a car?
Yes, you can arrive at Aia Mattonata within 10 minutes by taxi (from the train station or from the city center).
Do you have a checkroom for luggage?
Yes! If you arrive before check-in time or if you want to enjoy our garden after the check-out time, you may leave your luggage in our care.
Do you have wifi?
Yes, you may use our high speed wi-fi everywhere for free.
Do you have rooms for people with disabilities?
Yes, we have a ground floor room that is equipped for people with disabilities.
Do you have air conditioning?
Yes, of course! Each accommodation has a private bath, air conditioning, satellite television, iPhone docking station, free high speed wi-fi, towel warmer, hair dryer, a safe, slippers, tea and coffee facilities, and everything else needed to make your stay comfortable and unforgettable.
May I smoke inside the building?
No. It’s forbidden to smoke inside any part of the building. It is permitted outside in the garden.
When should I book to stay during the days of the Palio (the horse race)?
We suggest to book almost 3 months in advance to stay during the days of the Palio.
Do you have a spa?
We have a cozy fitness area, equipped with a Turkish bath, treadmill, stair climbers, exercise bike and other exercise equipment. It’s possible to book massages upon request.

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